Terms of Service

Last updated: [Date, e.g., July 2026]

Welcome to Citadel Atelier . By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Custom Handcrafted Items

• Product Descriptions: We make every effort to display the colors, textures, and details of our handcrafted products as accurately as possible. However, because we use natural materials, slight variations in color, grain, and finish are inherent characteristics and make each piece unique.

• Availability & Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

3. Orders and Payments

• Order Acceptance: We reserve the right to refuse or cancel any order placed with us (e.g., in cases of suspected fraud or pricing errors).

• Payment Methods: Payments are processed securely via our third-party payment providers at checkout. By providing payment information, you represent that you are authorized to use the chosen payment method.

4. Shipping, Customs, and Taxes

Shipping times, fees, and handling of international customs duties are governed by our [Shipping & Delivery Policy]. Buyers outside the European Union are responsible for any applicable import taxes or customs fees.

5. Returns, Refunds, and Right of Withdrawal

• Standard Products: In accordance with EU consumer protection laws, customers residing in the EU/EEA have the right to withdraw from a purchase within 14 days of receiving the item without giving any reason.

• Custom/Personalized Orders: Products made to custom specifications or personalized for the customer are non-refundable, except in cases of manufacturing defects or damage during transit.

• Return Shipping: Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the buyer.

6. Intellectual Property

All content on this website—including images, product designs, logos, text, graphics, and brand assets—is the exclusive property of Citadel Atelier and is protected by international copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without our prior written permission.

7. Limitation of Liability

• To the fullest extent permitted by applicable law, Citadel Atelier shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

• We are not liable for delays or failure to perform caused by events beyond our reasonable control (Force Majeure), such as postal strikes, natural disasters, or customs holds.

8. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Romania (and applicable European Union law). Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Romania.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

• Brand/Business Name: Citadel Atelier

• Email: costintop@gmail.com